MCQ on Soft Skills | NIELIT ECC
Q1. Which of the following is NOT a feature of effective communication?a) Clarityb) Empathyc) Ambiguityd) Conciseness Q2. What is an essential feature of effective communication?a) Jargonb) Complex languagec) Feedbackd) Silence Q3. Which skill is crucial for handling calls effectively?a) Speaking loudlyb) Ignoring interruptionsc) Active listeningd) Speaking quickly Q4. When dealing with a difficult caller, what […]