Q21. What is an effective way to practice speaking skills?
a) Reading aloud
b) Watching TV
c) Listening to music
d) Writing essays
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Correct Answer: a) Reading aloud
Explanation: Reading aloud helps to practice pronunciation, intonation, and fluency in speaking, improving overall communication skills.
Q22. What is one way to ensure effective listening in conversations?
a) Interrupting the speaker
b) Multitasking
c) Providing feedback
d) Focusing on your response
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Correct Answer: c) Providing feedback
Explanation: Providing feedback shows that you are actively listening and helps to clarify and confirm the understanding of the speaker’s message.
Q23. What is the primary purpose of revising a written document?
a) To add more content
b) To correct errors and improve clarity
c) To change the topic
d) To lengthen the document
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Correct Answer: b) To correct errors and improve clarity
Explanation: Revising a written document involves correcting errors and refining the content to ensure clarity, coherence, and effectiveness.
Q24. Which of the following is a common feature of formal writing?
a) Slang
b) Contractions
c) Complex sentence structures
d) Informal tone
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Correct Answer: c) Complex sentence structures
Explanation: Formal writing typically uses complex sentence structures and avoids slang or contractions, maintaining a professional tone and clarity.
Q25. How can integrated skills enhance overall communication effectiveness?
a) By focusing on one skill at a time
b) By combining listening, speaking, reading, and writing
c) By avoiding interaction with others
d) By using only written communication
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Correct Answer: b) By combining listening, speaking, reading, and writing
Explanation: Integrated skills involve combining multiple communication abilities to improve overall effectiveness and ensure a more comprehensive approach to communication.
Q26. Which activity best demonstrates integrated language skills?
a) Writing a report based on a lecture
b) Memorizing vocabulary
c) Practicing pronunciation drills
d) Reading a book without taking notes
Show Answer
Correct Answer: a) Writing a report based on a lecture
Explanation: Writing a report based on a lecture requires integrating listening and reading skills with writing, demonstrating a comprehensive use of language skills.
Q27. What does non-verbal communication include?
a) Only spoken words
b) Body language and facial expressions
c) Written text
d) Email correspondence
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Correct Answer: b) Body language and facial expressions
Explanation: Non-verbal communication encompasses body language, facial expressions, and other forms of communication that do not involve spoken words but convey meaning.
Q28. How can poor eye contact affect communication?
a) It increases clarity
b) It enhances engagement
c) It may be interpreted as disinterest or evasiveness
d) It ensures understanding
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Correct Answer: c) It may be interpreted as disinterest or evasiveness
Explanation: Poor eye contact can be perceived as a lack of interest or evasiveness, negatively affecting the effectiveness of communication.
Q29. What is a key element of professional call handling?
a) Using informal language
b) Ignoring the caller’s concerns
c) Greeting the caller courteously
d) Rushing through the call
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Correct Answer: c) Greeting the caller courteously
Explanation: A courteous greeting sets a positive tone for the call and establishes a professional and respectful interaction.
Q30. What should you do if you don’t know the answer to a caller’s question?
a) Guess an answer
b) Transfer the call immediately
c) Inform the caller that you will find out and follow up
d) Avoid answering
Show Answer
Correct Answer: c) Inform the caller that you will find out and follow up
Explanation: If you don’t know the answer, informing the caller that you will find out and follow up demonstrates professionalism and ensures that the caller’s needs are addressed.