Q1. What is Electronic Mail (E-mail)?
a) A method of sending messages via postal service
b) A system for exchanging digital messages over the internet
c) A type of paper-based communication
d) A method of sending messages via telephone
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Correct Answer: b) A system for exchanging digital messages over the internet
Explanation: Electronic Mail (E-mail) is a method of exchanging digital messages over the internet. It allows users to send and receive messages through their email accounts using email servers.
Q2. What does the “Inbox” folder in an email mailbox typically contain?
a) Sent messages
b) Drafts of messages
c) Received messages
d) Deleted messages
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Correct Answer: c) Received messages
Explanation: The “Inbox” folder is where incoming messages are delivered. It is used to manage and view new messages received by the user.
Q3. Which folder would you use to view messages you have sent?
a) Outbox
b) Drafts
c) Sent Items
d) Spam
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Correct Answer: c) Sent Items
Explanation: The “Sent Items” folder contains copies of messages that you have sent. It allows users to review and manage sent communications.
Q4. How can you create and send a new email?
a) Click on “Compose” or “New Email” and enter the recipient’s email address
b) Click on “Reply” to any received email
c) Select a message and click on “Send”
d) Forward an email to the recipient
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Correct Answer: a) Click on “Compose” or “New Email” and enter the recipient’s email address
Explanation: To create and send a new email, you typically click on “Compose” or “New Email,” enter the recipient’s email address, add a subject, write your message, and then click “Send.”
Q5. What is the purpose of forwarding an email?
a) To delete the email
b) To send the email to another recipient
c) To reply to the sender
d) To mark the email as spam
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Correct Answer: b) To send the email to another recipient
Explanation: Forwarding an email involves sending the received message to another recipient. This is useful for sharing information or continuing discussions with others.
Q6. How can you sort emails in your mailbox?
a) By date, sender, subject, or size
b) By the color of the email
c) By the type of device used
d) By the time of day
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Correct Answer: a) By date, sender, subject, or size
Explanation: Emails can be sorted based on various criteria such as date, sender, subject, or size to help users find specific messages more efficiently.
Q7. What is the purpose of instant messaging?
a) To send and receive messages in real time
b) To create and manage email accounts
c) To set up email filters
d) To organize email folders
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Correct Answer: a) To send and receive messages in real time
Explanation: Instant messaging allows users to send and receive messages in real time, facilitating quick and direct communication between individuals.
Q8. Which of the following is NOT a common instant messaging provider?
a) WhatsApp
b) Facebook Messenger
c) Gmail
d) Telegram
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Correct Answer: c) Gmail
Explanation: Gmail is an email service, not an instant messaging provider. Instant messaging providers include WhatsApp, Facebook Messenger, and Telegram.
Q9. What does the term “Netiquette” refer to?
a) Rules for online behavior and communication
b) Software for email management
c) Security protocols for email
d) Types of email clients
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Correct Answer: a) Rules for online behavior and communication
Explanation: Netiquette refers to the rules and guidelines for polite and effective communication on the internet, including email and instant messaging.
Q10. How do you configure email on a mobile device?
a) By entering the email server settings and account information into the email app
b) By downloading a web browser
c) By using only Wi-Fi connections
d) By installing an antivirus program
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Correct Answer: a) By entering the email server settings and account information into the email app
Explanation: Configuring email on a mobile device involves entering the email server settings (such as IMAP or SMTP) and account information into the email application to sync and access email.